This Privacy Policy applies to the services of Claire & Victoria, operating via claireandvictoria.com. At Claire & Victoria, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Personal Information We Collect
When you visit our website, place an order, create an account, contact us, or subscribe to our communications, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Payment-related information
- IP address
- Browser and device information
- Information about how you interact with our website
- Information you provide when contacting customer service
Payment information may be collected and processed directly by our payment providers. Claire & Victoria does not necessarily receive or store your complete payment card details.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This can include your IP address, browser type, device type, pages viewed, referring website, approximate location, and information about how you interact with our website.
We use this information to operate our website, understand how customers use it, improve the shopping experience, prevent fraud, and measure the effectiveness of our advertising.
3. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling your orders
- Arranging shipping and delivery
- Processing payments and refunds
- Providing order confirmations and tracking information
- Responding to questions and customer service requests
- Managing customer accounts
- Preventing fraud and protecting our website
- Improving our products, website, and customer experience
- Understanding website traffic and shopping behavior
- Measuring and improving our advertising
- Sending marketing communications where permitted
- Complying with applicable legal obligations
4. Order Processing and Fulfillment
To process and deliver your order, we may share the information necessary to fulfill your purchase with service providers such as payment processors, suppliers, fulfillment partners, and shipping carriers.
Only information reasonably necessary to provide these services is shared with these parties.
5. Payment Processing
Payments are processed through third-party payment providers made available through our store. These providers process your payment information in accordance with their own privacy policies and security practices.
6. Email and Marketing Communications
If you sign up for our newsletter or otherwise agree to receive marketing communications, we may use your email address to send you information about new arrivals, special offers, promotions, and other Claire & Victoria news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
You may still receive transactional communications after unsubscribing from marketing, including order confirmations, shipping updates, and customer service messages.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential website features, remember preferences, understand website usage, and support analytics and advertising.
Cookies may also help us remember the contents of your shopping cart and provide a more relevant shopping experience.
Depending on your location, you may be able to manage certain cookie and privacy preferences through the options provided on our website or through your browser settings.
8. Analytics
We may use analytics services to better understand how visitors use our website. These services may collect information such as pages visited, interactions with the website, device information, and general traffic data.
We use this information to understand website performance and improve the customer experience.
9. Advertising and Remarketing
We may work with advertising and technology partners, including platforms such as Meta and Google, to measure advertising performance and show advertisements that may be more relevant to customers.
Cookies, pixels, and similar technologies may be used to understand actions taken on our website, such as viewing a product, adding an item to a cart, or completing a purchase.
Depending on your location and applicable law, these technologies may be subject to your consent or privacy choices.
10. Sharing Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
- E-commerce and website service providers
- Payment processors
- Suppliers and fulfillment partners
- Shipping and delivery companies
- Email and customer communication providers
- Analytics providers
- Advertising and marketing partners
- Fraud prevention and security providers
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, or business.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, and complying with applicable legal obligations.
12. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise additional privacy rights available under applicable law
We will not discriminate against you for exercising privacy rights available to you under applicable law.
14. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law. Depending on the law and whether it applies to our business, these may include rights to access, correct, or delete personal information and to opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.
Where applicable, requests may be submitted by contacting us at info@claireandvictoria.com. We may need to verify your identity before completing certain requests.
15. Children's Privacy
Our website and products are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
16. Third-Party Websites
Our website may contain links to websites operated by third parties. Claire & Victoria is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The latest version will be published on this page.
18. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
- Business name: Claire & Victoria
- Website: claireandvictoria.com
- Email: info@claireandvictoria.com