These Terms and Conditions apply to all purchases made through the website of Claire & Victoria. By visiting our website or placing an order with us, you agree to the terms set out below.

1. Applicability

These Terms and Conditions apply to all offers, orders and purchases made through Claire & Victoria. By placing an order, you confirm that you have read and accepted these Terms and Conditions.

2. Product Information

We make every effort to present our products, descriptions, sizing, colors and images as accurately as possible. However, slight differences may occur, including differences in color caused by screen settings or photography.

We reserve the right to correct typographical errors, inaccuracies or omissions and to update product information, pricing or availability when necessary.

3. Orders and Payment

An order is confirmed once payment has been successfully completed and an order confirmation has been issued.

Available payment methods may vary depending on the customer's location. Customers are responsible for ensuring that all billing and delivery information provided when placing an order is complete and accurate.

4. Pricing and Offers

All prices are displayed in the currency shown on our website. Promotional prices, discounts and special offers may be changed or withdrawn at any time unless a specific end date is stated.

Any applicable delivery charges will be shown during checkout before the order is completed. Customers are responsible for any applicable import duties, taxes, customs charges or other fees imposed by their local authorities, unless stated otherwise.

5. Processing and Delivery

• Processing time: 1–2 business days
• Shipping time: 5–8 business days, depending on location
• Orders may be shipped directly from our supplier in China

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, weather conditions or periods of unusually high demand.

6. Returns and Cancellations

Please refer to our separate Returns Policy for full information regarding returns, refunds, exchanges and order cancellations.

Nothing in these Terms and Conditions is intended to limit any rights you may have under applicable consumer protection laws.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from the item you ordered, please contact us as soon as possible after delivery. We may ask you to provide photographs or other information so that we can review the issue and provide an appropriate solution.

8. Customs and Import Charges

For international orders, customers are responsible for any customs duties, import taxes, clearance charges or other fees imposed by the destination country, unless explicitly stated otherwise.

Claire & Victoria is not responsible for delays caused by customs authorities or for additional charges imposed during customs processing.

9. Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check your delivery information carefully before completing your purchase.

If tracking information confirms that an order has been delivered to the address provided at checkout, Claire & Victoria is not responsible for loss or theft occurring after delivery.

10. Intellectual Property

Unless otherwise stated, all content on this website, including text, branding, graphics, logos and original website content, is owned by or licensed to Claire & Victoria and may not be reproduced, distributed or used for commercial purposes without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Claire & Victoria will not be liable for indirect or consequential losses arising from the use of our website or products. Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

12. Complaints

If you have a complaint regarding an order or our service, please contact our customer service team by email. Please include your order number and a clear description of the issue so that we can assist you as quickly as possible.

We aim to respond to customer inquiries within 1 business day.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The version published on our website at the time an order is placed will apply to that purchase.

14. Applicable Law

These Terms and Conditions are governed by the laws of the Netherlands. Nothing in these Terms affects any mandatory consumer rights that may apply under applicable law.